ABOUT US
Founded in 2024, OPHELIA ATELIER is passionate in creating long-lasting outfits that blend contemporary design with everyday wearability. We strive to bring a new way of dressing with the idea of letting you feel your most confident and authentic self.
Every collection is intricately planned and designed to revolve our current trends whilst staying timeless, allowing you to dress it up or down to any event you may have.
For any questions, please look at our Frequently Asked Questions below.
FAQs
//product and sizing
What sizes do you offer?
Our sizes typically range from XS to L. As we continue to expand, we look to create more inclusive sizing in our collection. Please refer to our Size Guide for detailed measurements for the perfect fit.
What if a product or size I want is out-of-stock?
We would love to bring back something you like! Simply choose the colour and size of a product you like and put your email. We’ll notify you when it becomes available again!
//shop and delivery
Can I make changes to my order?
We work hard to process your order and ship it out to you as soon as we can. If you’d like to make any changes to your order, please email support@opheliaatelier.com and we’ll try to accommodate your requests!
Do you ship internationally?
Currently, we only ship within Singapore. We hope to expand our shipping options in the future, so please stay tuned for updates! If you’d like to be notified about any changes to our shipping policy, feel free to subscribe to our newsletter or follow us on social media.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while expedited options are available for faster delivery. You can find more information on our Shipping Policy.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email.
I can’t find my tracking number?
We’re here to help! If you can’t find your tracking number, check your inbox’s spam/junk folder.
If you’re still facing trouble, feel free to reach out to support@opheliaatelier.com with your order number and we’ll send over your tracking number!
//returns
I would like to return an item. How can I go about it?
We understand – plans change and we’ll like to help with that. Please check out our Returns Policy to find out more.
Do you accept exchanges?
At this time, we do not accept exchanges. We understand that sizing and preferences may vary. If you’re unhappy with an item, we recommend returning it and placing a new order for the desired size or style.
For details on our return process, please check out our Returns Policy.
Thank you for understanding, and feel free to contact us at support@opheliaatelier.com if you have any further questions.
